Stops a purchase from completing, breaks checkout or payment, or exposes another customer's information. These get fixed first — and are the ones most likely to earn store credit.
// Report a Bug
Found something broken?
We've just relaunched, and a few gremlins always slip through. Tell us what you spotted and help us tighten things up. Confirmed critical bugs may be rewarded with store credit, at our discretion.
// For Reference
SEVERITY TIERS
For reference only — you don't need to pick one. We'll triage every report ourselves. This is just so you know what we consider serious.
Something's visibly wrong but the site still works — clipped or stretched images, a broken menu or link, layout overlapping on mobile, a filter that won't apply.
Small cosmetic stuff — spelling and grammar slips, a wonky margin, a colour that looks off, placeholder text we forgot to swap out.
// The Details
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