Shipping & Delivery
Where we ship from and how long delivery takes.
Service & Delivery
We reserve the right to select which courier service is used for all orders, and may use an alternative courier to the one you have selected where we deem it appropriate. All items larger than a pistol will require assembly unless otherwise stated.
All delivery times listed are shown as a guide only and are not binding to our service. All days are working days (Monday–Friday, excluding national holidays). We are not able to offer a refund for delayed delivery when the delay is outside of our control. Reasons for this include, but are not limited to:
- National holidays, including surrounding days where courier services may run reduced staff.
- Extreme weather, including high wind, rain or cold.
- Industrial action, including action in the transit or destination country.
- Government shutdowns — including US Federal government shutdowns.
- Civil unrest or conflict, including outside your home country, as international orders may transit through affected regions.
- Customs inspections and delays caused by customs processing. Please allow additional time for EU customs processing and for unexpected changes to USA customs policies.
Please Keep In Mind
We are proud to serve customers in over 50 countries, with warehouses around the globe to provide fast and safe delivery. That said, please do keep in mind that our products aren't just your standard parcels — they are large, highly detailed replicas, and they may occasionally be delayed by issues beyond our control.
Because our blasters are realistic 1:1 scale models, they are sometimes pulled aside for routine customs inspection, and larger items can require specialist courier handling. This can add a few days to your delivery and is completely normal — it does not mean there is a problem with your order.
If your tracking pauses, don't panic: the vast majority of held parcels are released and delivered without any action needed from you. In the rare event an order to one of our guaranteed-clearance countries is genuinely lost or stopped in transit, we will send a replacement — see The Detail below. If your tracking has not moved for more than a few working days, get in touch and we will chase it with the courier directly.
The Detail
Shipping locations
Dart Armoury maintains shipping warehouses in the UK, USA, European Union and China. We will endeavour to use the warehouse closest to you, however we may ship from an alternative warehouse if the product you have ordered is out of stock locally.
Special instructions
If your address has specific delivery instructions — such as a gate code or “leave behind red gate” — these must be clearly communicated to us before placing your order. We are not able to issue the courier further delivery instructions once an order is placed.
We are not liable for return delivery fees if your package cannot be delivered due to missing delivery instructions or an incomplete address. An admin fee of $25/€25/£25 may be charged for processing incorrectly addressed returns.
Import tax & duty
Wherever possible, we use a duty pre-paid courier to minimise customs delays and additional expenses:
- United States — all orders inclusive of tax
- United Kingdom — all orders inclusive of tax
- Canada — most orders inclusive of tax
- European Union — most orders inclusive of tax
- Australia & New Zealand — all orders inclusive of tax
- All other countries — dependent on local tax regulations
Please email us if you require further confirmation on specific items or regions.
Customs clearance
We guarantee customs clearance to the US, Canada, UK, EU, Australia and New Zealand, and will send a replacement in the highly unlikely event your item is lost in transit or stopped by customs.
Please appreciate that our products are highly realistic imitation firearms and may occasionally be held for further review by customs authorities; we are not able to offer compensation for delayed deliveries. For countries outside this list, you must confirm any customs requirements before placing an order.
Cancellations
If you would like to cancel your order after it has been placed, please email us with your order number. We use automated fulfilment services and cannot guarantee your order will be cancelled prior to shipping.
Cancelled orders may incur a reverse currency conversion fee of up to 5%, depending on payment method.
Questions about delivery?
If your order is delayed, or you need to confirm customs or tax requirements for your country before ordering, get in touch and we'll help.
info@dartarmoury.comAll figures above are provided for cursory reference only — please double-check with your local customs authority. This does not affect your UK or European Union consumer rights.
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